PRODUCTS & SERVICES

FAQs


Frequently Asked Questions

  • The Overseas Filipino Bank (OFBank), a digital-only and first branchless government Bank, is a wholly-owned subsidiary of Land Bank of the Philippines (LANDBANK).
  • OFBank was created to cater to the banking and financial requirements of overseas Filipinos, Overseas Filipino Workers (OFWs), and their beneficiaries. Following its special mission, OFBank is dedicated in providing reliable and secure financial products and services to meet these requirements, including the delivery of quality and efficient foreign remittance services.

Since OFBank is a digital-only and branchless government bank, it does not have a physical branch. All of its features such as account opening or fund transfers can be accessed online through innovative platforms—the OFBank Mobile Banking App and OFBank official website (https://www.ofbank.com.ph) for the delivery of faster and more convenient transactions anywhere in the globe.

However, LANDBANK branches may accommodate the following transactions:

    • Claiming of ATM/Debit Card
    • Replacing of ATM/Debit Card
    • Deposit of Checks and Cash (for areas without LBP Cash Deposit Machine)
    • Withdrawal exceeding P50,000.00

OFBank offers the following ATM Savings Accounts for Overseas Filipinos, OFWs, and their beneficiaries:

  • OFBank Visa Debit Card for Overseas Filipinos and Overseas Filipino Workers
  • OFBank Visa Debit Card for Beneficiaries
  • OFBank Regular Debit Card for Beneficiaries (for customers below 18 years old, but at least 7 years of age)
  • To open an OFBank account, simply download the OFBank Mobile Banking App via Google Play or App Store and follow the steps provided for account opening.
  • You shall receive a confirmation on the OFBank Mobile Banking App and via email once your account opening is completed successfully.
  • For a detailed step-by-step guide in opening your account, view FAQs for “Overseas Filipino Bank (OFBank) Digital Onboarding System with Artificial Intelligence (DOBSAI).”
  • Before opening an account through the OFBank Mobile Banking App, make sure your internet connection is secure and be ready with your active email address and active mobile number.
  • Have one (1) of the following valid identification (ID) cards on-hand for scanning and verification purposes:
              For Overseas Filipinos and Overseas Filipino Workers:
              -Passport
              -UMID
              -PRC ID

             For Beneficiaries:
              -Company ID
              -Driver's License
              -GSIS
              -OFW ID
              -OWWA ID
              -Passport
              -Postal ID
              -PRC ID
              -School ID
              -Senior Citizen ID
              -SSS
              -UMID
              -Voter's COMELEC ID

     
  • Reminder: Ensure that the details you will provide in the application match the details in your selected ID.
  • No. You will only be submitting your supporting document/ID online through the OFBank Mobile Banking App. During the account opening application process, you will be asked to capture a valid, photo-bearing document or ID from the list provided above, in the OFBank Mobile Banking App. This will serve as the supporting document required to complete your application.
     
  • OFBank Mobile Banking App utilizes Digital Onboarding System Artificial Intelligence (DOBSAI), a mobile banking deposit account opening facility which facilitates real-time account opening by employing image recognition technology that captures and uploads your facial image, which will be compared against the photo in your identification (ID) card.
  • Transferring funds to your beneficiary’s OFBank ATM or LANDBANK account can also be done via the OFBank Mobile Banking App, free of charge.
  • Immediately report the incident to our Customer Care Hotline at (+632) 8-405-7000 or at PLDT Domestic Toll Free, 1-800-10-405-7000. You may also send an email at customer.care@mail.ofbank.com.ph.
  • You may also have your card immediately blocked through the iAccess online banking facility: https://www.lbpiaccess.com/ by following these steps:
    • Log in with your OFBank Mobile Banking App User ID and Password.
    • Click "Report of Lost/Stolen ATM Card" under "Features" found at right side panel of the screen.
    • A system generated acknowledgement number will be shown onscreen as reference of your successful card blocking.
    • You may temporarily block the usage of your card for domestic/international transactions through the MOBILOCK feature of the OFBank Mobile Banking App.

​​​​​​​Visit any LANDBANK branch near you,  then proceed to the New Accounts Counter. Present the ID you uploaded in the DOBSAI, and answer basic Know Your Customer (KYC) questions.

  1. Click "Unlock your iAccess ID?" from https://www.lbpiaccess.com/
  2. Enter your OFBank Mobile Banking App User ID and click Submit.
  3. Enter the One-Time PIN (OTP) to be sent to your registered email address. The OTP is valid within the next 30 minutes from the time of request. Once expired, click "Re-generate OTP".
  4. Answer the Challenge Questions (nominated upon enrollment).

                   Note:

The answer to the Challenge Question should be within the required parameters such as the following:

  • Maximum of 15 characters. Please disregard any character in excess of the limit.
  • Spaces, commas (,) and periods (.) are recognized by the system and are also counted as characters.
  • The answer to the Challenge Question is NOT case sensitive.
  1. Once your account has been unlocked, you may log back in using your most recent Password.
  2. Otherwise, click "Forgot your Password" from the iAccess home page.
  3. Enter your User ID then input the OTP sent to your registered email address.
  4. Answer the Challenge Questions.
  5. Set your New Password.

​​​​​​​Wait for at least 20 minutes and try logging in again your OFBank Mobile Banking App.

DOBSAI is a mobile banking deposit account opening facility on supported iPhone or Android devices. It facilitates real-time account opening by employing image recognition technology that allows you to capture and upload your facial image and the front of your identification (ID) card.

Download the OFBank Mobile Banking App via Google Play or Apple App Store to open an account through DOBSAI with great ease and convenience. Simply follow the steps and provide all the required information.

a. Enter your user ID and password on the login screen.

b. Click “Continue” on the welcome page to proceed.

c. Select approriate description (OFW, OF or beneficiary), then click “Proceed” on the reminders page.

d. Click “Confirm” to indicate that you have read and agreed to the terms presented in the Terms and Conditions agreement.

e. Fill out the Profile Details section.

f. Input one-time PIN, and click “Submit” to authenticate your mobile phone number. Follow the same step to authenticate your e-mail address.

g. Create User Profile and Password.

h. Proceed to the selection of Security Questions and Answers, and click “Next” to continue.

i. Input your personal, financial and account purposes information.

j. Upload your ID and take a selfie

k. Review all the information provided and click “Confirm”.

l. Wait for a confirmation e-mail to verify if you have successfully opened an account with OFBank.

You can use the DOBSAI service if:

  • You are an overseas Filipino worker (OFW), an overseas Filipino (OF), or an OFW/OF beneficiary;
  • You have downloaded the OFBank DOBSAI App;
  • You have a smartphone (IOS or Android device); and
  • You read and accepted the DOBSAI Terms and Conditions.

No. Account opening thru DOBSAI is free.

Yes. Via the OFBank’s mobile banking facility, you can transfer funds directly to your beneficiary’s OFBank ATM or LANDBANK Account without any charges. 

 

Yes. You can also transfer funds to other bank accounts with the OFBank’s mobile banking facility through InstaPay or PesoNet. This, however, is subject to charges.

 

Yes. Currently, the fund transfer limit is P50,000.00 per day.

 

Yes. Using Mobile Deposit via our mobile banking app offers the same security features and protection as our online banking service, including security login.

We use advanced encryption and security technology:

1) When you log in with your smartphone, we confirm your credentials and device;
2) Online banking credentials and check images are not stored on your mobile device;
3) We require frequent password changes; and
4) 128-bit encryption masks your sensitive information.

For additional protection, please follow these best practices to secure your mobile device:

  • Keep your password, username and authentication information confidential, and do not share them with anyone.
  • Always remember to log off properly when you have completed your mobile banking session.
  • Do not leave your mobile phone unattended.
  • In the event when your mobile device is lost or stolen, your mobile banking service can be disabled by calling OFBank Customer Service Hotline at (+632) 8-405-7000 or PLDT Domestic Toll Free. 
  • Report your lost or stolen phone to the carrier immediately.
  • Password-protect your device.
  • Always lock your device when not in use.
  • Set your device to lock automatically after being idle for a set amount of time.
  • Use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
  • Never send personal information (account numbers, passwords, social security number, etc.) using text messaging. If a message is intercepted or your phone is stolen, it could be used in ID theft.
  • To ensure the safety of your personal and account information, only download mobile apps from reputable sources (i.e. Google Play or Apple App Store).

Visit any LANDBANK branch near you, then proceed to the New Accounts Counter. Present the ID you uploaded in the DOBSAI, and answer basic Know Your Customer (KYC) questions.

There are a few reasons why account opening through DOBSAI may be unsuccessful:

  • Missing information;
  • Birth date -  Less than 18 years of age (Visa Debit Card);
  • Terms and Conditions not confirmed;
  • Information entered not consistent with information on the uploaded ID; and/or
  • Ineligible ID uploaded.

The Quick Response Code (QR Code) is a two-dimensional bar code that is readable by smartphones and similar devices and which allows clients to transfer funds to a destination account via an online channel or application.

To authenticate their fund transfers, clients should scan the recipient Bank’s QR Code via their devices.

QR Codes store digital information in two dimensions which appears in pixelated black and white squares and contains a unique pattern. These are designed to be read by a mobile phone or similar device camera unlike regular barcodes which utilizes a scanner

To perform a QR Code Fund transfer, you can follow the following steps:

A. Thru the Pay via QR menu in the OFBank Mobile App Log-in Screen:

i. Tap the OFBank Mobile App icon from your device;

ii. Choose the “Pay via QR” option;

ii. Select “Scan QR” or  “Import QR from your photos”;

iii. Scan the your recipient’s QR code

iv. Log in to your mobile app

v. Wait for the OTP that shall be sent to your registered device for multi-factor authentication;

  • If the scanned QR code was generated by OFBank, the transaction will proceed to “Transfer to Anyone”
  • If the QR Code is not OFBank generated, then transaction will proceed to “Transfer to Other Bank” and available transfer methods will be displayed

vi. Input the amount to transfer;

vii. Check transaction details;

viii. Click “Submit”, and;

ix. Save a screenshot of the successful confirmation message and present this to your fund transfer recipient

B. Thru the Fund Transfer menu:

i. Log-in to your OFBank Mobile App;

ii. Tap “Transfer”;

iii. Choose the “Pay via QR” option;

iv. Select “Scan QR” or  “Import QR from your photos”;

v. Scan the your recipient’s QR code;

vi. Wait for the OTP that shall be sent to your registered device for multi-factor authentication;

  • If the scanned QR code was generated by OFBank, the transaction will proceed to “Transfer to Anyone”
  • If the QR Code is not OFBank generated, then transaction will proceed to “Transfer to Other Bank” and available transfer methods will be displayed

vii. Input the amount to transfer;

viii. Check transaction details;

ix. Click “Submit”, and;

x. Save a screenshot of the successful confirmation message and present this to your fund transfer recipient

Yes, you can. Just ensure that your app version is up to date and that you have enough funds in your account. Just follow the steps indicated above.

Payment via QR Code eliminates the need to input pertinent account holder information in the mobile app. It also reduces the risk of errors such as incorrect recipient name, account number, mobile number details, etc.

This allows thapp users to generate QR Code that will be used by any participating banks’ mobile app for fund transfer.

To generate QR Code, perform the following:

  1. Log in to the OFBank mobile app
  2. Upon successful log-in, go to “More” menu
  3. Select an account and set a nickname for the QR Code
  4. Press “Generate
  5. You can choose to save the generated QR Code on your device or share QR Code
  6. Press “Done”

No special equipment/ additional fees required

Mobile transfers/payments encounter limitations in availability of inter-operable platforms that work with different devices. QR Codes addresses these challenges by allowing clients to simply scan a recipient’s QR Code across any device

Convenience

Client does not need to enter details of the recipient. Scanning the recipient’s QR Code will instantly identify them. Clients can make fund transfers/payments using QR Codes from any location with only a few taps on their mobile device

Increased Safety

Paying via QR Code promotes the safety of storing your personal payment details in your mobile phone as compared to bringing the entire financial documents such as wallet, cash, and/or credit cards everywhere you go. The likelihood of theft and fraud using your payment details are significantly reduced when using Pay via QR.

Similar to the traditional fund transfer, a notification blurb appears in the app to signify a successful or failed transaction. Simply retain a screenshot of this response as reference for you and your fund transfer recipient.

Each generated QR Code is unique per account per INSTAPAY participating bank. When you scan with Pay via QR in the mobile app, you are ensured that the information you receive via the app is accurate and secure, without manual input error risks.

Likewise, fund transfers are authenticated by strict multi-factor authentication measures in the form of the One Time Pin.

For questions or concerns regarding the Pay via  QR, please contact our Customer Hotline:

OFBank Customer Care Center
Metro Manila: (+632) 8-405-7000
PLDT Domestic Toll-Free: 1-800-10-405-7000
E-mail: customer.care@mail.ofbank.com.ph